ALL SALES FINALWe are temporarily not accepting any returns or exchanges
In the rare event that an incorrect item is received, verified as the item SKU numbers do not match the items on the invoice, Pool Vac Parts must be notified within 10 days of the date of delivery.
Upon notification and verification of incorrect items, Pool Vac Parts will immediately issue a return shipping label via email, fax, or mail based on the customer's preference.
Once the incorrect item(s) has been received and verified by Pool Vac Parts the corrected order will be immediately shipped at no additional freight.
Pool Vac Parts reserves the right to verify any shipping errors and adjust costs (such as the cost of the return shipping label) based on the findings.
If an item is defective you must contact the manufacturer to obtain warranty of the item. If you need assistance in obtaining the warranty, please contact us.
If you need to cancel your order, you must notify us through our contact us page (email) to obtain a response approving the cancellation. If the order has been already processed, even if it lacks tracking information, then not always can we cancel it. We do our best to expedite every order, sometimes we cannot stop the process and you would then need to reach out to us to obtain a return authorization number. All returns from a cancelled order, the customer is responsible for freight charges.