PoolVacParts.com stands behind the
integrity of the merchandise that is sold and offers customers only quality
parts at the best price available.
Refunds are only available for new & unused items that have no visible manufacturer
defects and will be issued for:
- Dissatisfaction for new & unused items
- Exchange for new & unused items
- Shipping Error (please see "Shipping Error" section for details)
Refunds are not available for items under the following conditions:
- Item has been used (Even if only for a brief time and even if item is still
- Item fails after use (This is considered a manufacturer defect)
- Manufacturer defect (Noticed after use)
- Manufacturer defect before use (Such as visible damage)
- Dissatisfaction after use
- Chemicals cannot be returned for any reason
- Exchange after use
- Electrical items
Pool Vac Parts does not sell refurbished or used merchandise; all products come directly from the manufacturer or an authorized distributer and are new.
PoolVacParts.com does not accept the returning of used merchandise because Pool Vac Parts does not sell used merchandise.
PoolVacParts.com does not accept the return of defective merchandise because Pool Vac Parts does not have the means to repair such merchandise; however, should you find yourself in possession of merchandise with a manufacturer defect, we are more than happy to assist you with manufacturer replacement information. Contact an AZ Pool Supplies Inc. Customer Service Representative.
PoolVacParts.com is a division of AZ Pool Supplies, Inc. and a AZ Pool Supplies Inc. Customer Service Representative must approve and issue an RMA for all merchandise being returned for any reason.
At the time of delivery, AZ Pool Supplies, Inc. will refuse any parcel that does not have a valid RMA visible on the outside of the parcel.
Pool Vac Parts offers customers the lowest cost pricing PoolVacParts.com can, as such, the cost of a return shipping is not added into the price of the order. This means that the returning party will be responsible for all shipping costs on any items returned do to dissatisfaction or exchange. Return of orders that received free shipping from PoolVacParts.com, will be refunded less the actual shipping cost that PoolVacParts.com incurred to ship the order.
Poolvacparts.com is not a delivering party and therefore is not responsible for returned items lost in transit. You must obtain a tracking number from the delivering company and follow up with that delivering company in the case that shipped items are lost.
All returned items are subject to inspection before a return credit or exchange can be approved.
If you are not satisfied with your purchase or changed your mind, Pool Vac Parts is glad to refund or exchange any new and unused (non-defective) merchandise within 30 days of receipt. All products must be packed in the original, unmarked manufacturer packaging including all parts, accessories, manuals, documentation and registration that shipped with the product. PoolVacParts will assess a 10% restocking fee for returned merchandise. Orders that had free shipping will be charged the original shipping charge that was incurred by PoolVacParts.com to ship the order.
*Please note that if you order the wrong part for your system we will NOT apply any restocking fee as long as the part is in unused condition and you request an exchange for the correct part. A new shipping charge will be applied to the exchange order.
Restocking fees will be waived if the item(s) is exchanged for an item(s)
In the rare event that incorrect items are received, verified as the item SKU
numbers do not match the items on the invoice, AZ Pool Supplies, Inc. must
be notified within 10 days of the date of delivery.
Upon notification and verification of incorrect items, Pool Vac Parts will immediately issue a return shipping label via email, fax, or mail based on the customer's preference.
Once the incorrect item(s) has been received and verified by AZ Pool Supplies, Inc, the corrected order will be immediately shipped at no additional freight.
AZ Pool Supplies, Inc. reserves the right to verify any shipping errors and
adjust costs (such as the cost of the return shipping label) based on the findings.
PoolVacParts.com acknowledges that a customer may find the need to cancel their purchase.
An order may be cancelled at any time prior to processing. Please contact AZ Pool Supplies, Inc. Customer Service verify eligibility.
Once an order has been processed or shipped, it is no longer eligible for cancellation but may be returned under the criteria outlined in these policies.
Any international order for motors, electronic boards, robotic cleaners or any other item that has to have electrical current attached to it cannot be returned or exchange. For other items please contact a Customer Service Representative for returning the item.